How do I return or exchange an item?
You have fourteen days from when you receive your order to return your purchases for a refund, if you’re not happy. The items must be returned in their original condition with tags attached and packaging, accompanied by the delivery note that was enclosed with your parcel. Please see below under "Instructions on withdrawal" for further information on returns.
If you would like to only exchange your items, no problem! Just send us an email to firstname.lastname@example.org to let us know what you are sending back and what you would like in exchange. Once we receive your return in a good condition, we will send your new items. You will have to pay the sending costs only once (the sending of the items that you keep), and to bear the direct costs of the return of the goods.
You can also exchange your items at our physical stores in Barcelona & Eindhoven.Instructions on withdrawal
I. Right of withdrawal
You have the right to withdraw from the contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire physical possession of the goods.
To exercise the right of withdrawal, you must inform us (Lola Nomada, Kleine Berg 38, 5611 JV Eindhoven, The Netherlands, Tel.: + 31 (0) 40202496, Email: email@example.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e- mail). You may use the model withdrawal form attached below as Annex I, or the model withdrawal form received with the order, but it is not obligatory. If you inform us of your decision to withdraw from this contract, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of your right of withdrawal before the withdrawal period has expired.
Product(s) must be returned in their original packaging, in their original state, brand new, not worn, and unwashed.
II. Effects of withdrawal
If you withdraw from the contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
In all cases, the expenses of returning the product are borne by Lola Nomada if the product delivered is damaged or different from the product ordered. If you do not adhere to these terms and conditions, including conditions of return or exchange, Lola Nomada cannot proceed to refund the products in question.
Model withdrawal Form
Complete and return this form if you wish to withdraw from the contract and send it to:
Lola Nomada, Kleine Berg 38, 5611 JV Eindhoven, The Netherlands, Tel.: + 31 (0) 40202496, Email: firstname.lastname@example.org.
I/We hereby give notice that I/We withdraw from my contract of sale of the following goods: ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________
Ordered on ____________ / received on ____________,
Name of consumer(s) ___________________________,
Address of consumer(s) _________________________,
Signature of consumer(s) (only if this form is notified on paper)______________________, Date _________________